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1. Information We Collect

We collect personal information you voluntarily provide when using our services, including but not limited to: your name, email address, phone number, mailing address, zip code, and details about the home services you are requesting. We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to: (a) connect you with qualified home service professionals in your area; (b) process and respond to your service requests; (c) communicate with you about your requests, including via phone, email, text/SMS messages, and prerecorded or autodialed calls; (d) improve and personalize our website and services; (e) comply with legal obligations; and (f) for marketing purposes, including sending promotional offers from Total Home Solutions and its partners.

3. Information Sharing and Disclosure

We may share your personal information with: (a) home service professionals and contractors to fulfill your service requests; (b) our affiliated companies, service providers, and authorized marketing partners; (c) third-party vendors who assist us in operating our website and conducting our business; (d) law enforcement or government agencies if required by law; and (e) other parties with your consent.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect usage data, remember your preferences, analyze trends, and deliver targeted advertisements. You may control cookies through your browser settings, though disabling cookies may affect site functionality.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal information; opt out of the sale or sharing of your data; withdraw consent; and file a complaint with a supervisory authority.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at: Total Home Solutions, Email: [email protected], Phone: (855) 924-3269.

1. Acceptance of Terms

By accessing or using the Total Home Solutions website and services, you agree to be bound by these Terms and Conditions. If you do not agree, do not use our services.

2. Description of Service

Total Home Solutions is a free referral service that connects consumers seeking home services with independent, third-party home service professionals. We are not a contractor, home service provider, or employer of any service professional.

3. Consent to Contact

By submitting a form or providing your contact information, you consent to receiving communications from Total Home Solutions, its service provider network, and authorized marketing partners via telephone, text/SMS/MMS messages, and email. This consent is not a condition of purchasing any goods or services.

4. Limitation of Liability

To the fullest extent permitted by law, Total Home Solutions shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed $100.

5. Indemnification

You agree to indemnify, defend, and hold harmless Total Home Solutions from and against any claims, damages, losses, liabilities, costs, and expenses arising from your use of our services or your violation of these Terms.

6. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration. You waive any right to participate in a class action lawsuit or class-wide arbitration.

7. Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.

1. SMS/Text Messaging Program

By providing your phone number and checking the consent box, you consent to receive SMS/MMS text messages from Total Home Solutions, its service provider network, and authorized marketing partners.

2. Message Frequency

Message frequency varies based on your service request. You may receive multiple messages per day. Recurring messages may be sent for marketing and informational purposes.

3. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

4. Opt-Out

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (855) 924-3269.

5. Privacy

Your phone number will not be sold to third parties for independent marketing use. Your consent is not a condition of purchasing any goods or services.

Your California Privacy Rights

This notice is provided pursuant to the California Consumer Privacy Act (CCPA) and applies to California residents.

Categories of Personal Information Collected

We collect: identifiers (name, email, phone, IP address), internet activity data, geolocation data, and inferences drawn from the above.

Your Rights Under the CCPA/CPRA

As a California resident, you have the right to: know, delete, correct, opt-out of the sale or sharing of your personal information, and not be discriminated against for exercising your rights.

How to Exercise Your Rights

To exercise your rights, call us at (855) 924-3269 or email [email protected].

Our Commitment

Total Home Solutions respects your right to privacy regarding telephone communications.

Internal Do Not Call List

To be added to our Do Not Call list: call (855) 924-3269, or email [email protected] with your name and phone number(s). Requests are processed within 30 days.

National Do Not Call Registry

You may also register at www.donotcall.gov or call 1-888-382-1222.